Welcome to the Senior Transportation Connection News Page.

The Senior Transportation Connection Newsletter is the official publication of the Senior Transportation Connection. The Senior Transportation Connection Newsletter provides news and resources to meet the needs of older adults, their families, caregivers and other service providers within the community, health and elder care network.

	News

Senior Transportation Connection Board Announces Hiring of Next Executive Director
Released: 10/25/2021
The Senior Transportation Connection (STC) Board of Directors is pleased to announce that Laura Kleinman will become the next Executive Director for the organization, effective December 6, 2021. Laura succeeds legacy Director Janice Dzigiel who is transitioning ...
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	July 2021

Safety - You Drive It
Released: 7/1/2021
Insuring our riders have a safe trip to their destination is something that STC takes seriously. Earlier this year we started a Safety Committee is to establish and grow a culture that focuses on safety as a priority in all aspects of service. The culture will focus on teaching good safety ...
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Caregivers - The Other Important Passenger
Released: 7/1/2021
Senior Transportation Connection happily includes another group of passengers in addition to our registered riders. Caregivers or personal care assistants (PCAs) are usually family members or paid home care aides who provide a higher level of personal assistance. They travel ...
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First Contact - STC Call Center
Released: 7/1/2021
"Hello, Senior Transportation Connection, Kristen speaking, how may I help you?" This is the friendly greeting that a caller hears when they first contact with the STC call center. Kristen is one of five reservationists who handles calls and schedule rides customers. But there is much ...
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Student Studies Transportation and Social Isolation
Released: 7/1/2021
It was a tender conversation Satya Moolani had with his grandmother which motivated his decision for his career. His Grandmother had lost her husband and Satya was on a rare trip home to Pakistan to visit her. While sitting and talking with her, she began to open up about her ...
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Senior News and Resources for July 2021
Released: 7/1/2021
Our monthly Senior News and Resources section provides current information to meet the needs of older adults, their families, caregivers and other service providers within the community, health and elder care network. This month we will be focusing on ...
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	June 2021

Reopening Senior Centers
What to Expect
Released: 6/1/2021
It is welcome news that pandemic restrictions will be lifted June 2nd 2021 per Governor DeWine's order. Prior to COVID, STC would annually deliver over 40,000 trips to senior and community centers for older adults to participate in a variety of programs, meet their friends ...
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STC / RTA - What?
Released: 6/1/2021
You have likely seen our vehicles in your neighborhood - big white busses with the STC logo on them, however, some of them also highlight the Regional Transportation Authority (RTA) logo in bright red letters on the driver and passenger doors. Why? Because we are ...
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STC Loves to Celebrate Our Pets (Dogs) at Work
Released: 6/1/2021
Imagine the quiet of the STC call center interrupted by a sudden eruption of "oohs" and "ahhs", accentuated with "Oh, my gosh, how cute." Two fur puppies enter on leash in front of their human parents. The festive and joyful atmosphere is a common occurrence at ...
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STC 2021 16th Annual Meeting Highlights
Released: 6/1/2021
On May 19th 2021 Senior Transportation Connection conducted its 16th annual meeting honoring board members, electing officers, and hearing about the financial health of the organization. Typically the annual meeting is an in-person celebratory luncheon gathering, but due ...
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Senior News and Resources for June 2021
Released: 6/1/2021
Our monthly Senior News and Resources section provides current information to meet the needs of older adults, their families, caregivers and other service providers within the community, health and elder care network. This month we will be focusing on ...
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	May 2021

Older American's Month 2021
Celebrating Communities of Strength
Released: 5/1/2021
STC is celebrating. In 1965, JFK authorized the Older American's Act (OAA) providing funding to support programs and services that assist older adults. Transportation is one of those services that allows older adults to live independently in the community. This year, May ...
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From our Customers
Released: 5/1/2021
STC appreciates the positive feedback we receive from riders about the service we provide. A few comments from our customers: "I like the new vans. When STC tells me the time for my arrival, they are on-time and they call when they are on their way. I am happy with the service." ...
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How Do You Know It's Us?
Released: 5/1/2021
One of things that make STC distinct is the uniform our drivers wear and the marked vehicles that pick you up. You know it's us when: The driver arrives on time and greets you by your name. Wears a Picture ID badge around their neck. Wears dark or khaki pants with a colored ...
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A Supervisor That Leads With Purpose to Serve Seniors
Released: 5/1/2021
"My customers love me, and I take good care of them." Sidney Smith is dedicated to the STC mission, and most importantly taking care of our customers. When you get to know Sidney, you know why he is driven, (pun intended) to serve others. Sidney has been with STC for 6 ...
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Looking for a Job With Purpose? Join STC's Outstanding Team
Released: 5/1/2021
LaTasha, a new STC driver, shared that finding a job with purpose was important to her. She is a caregiver for a family member and previously worked with special needs adults. LaTasha wanted to continue doing work that is important to her personally and professionally. "I sense ...
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Senior News and Resources for May 2021
Released: 5/1/2021
Our monthly Senior News and Resources section provides current information to meet the needs of older adults, their families, caregivers and other service providers within the community, health and elder care network. This month we will be focusing on ...
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	April 2021

Senior Transportation Connection Executive Announces Retirement Date
Released: 4/1/2021
Janice Dzigiel, Executive Director of Senior Transportation Connection (STC), announced during the STC Board of Directors meeting today that she will leave the organization at the end of 2021. "It has been a great privilege to work in this organization to meet the mobility needs ...
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She'd Fallen But We Got Her Help
Released: 4/1/2021
On March 17th 2021, STC Supervisor and Driver Dezmon Smedley went to pick up a regular customer for dialysis treatment. When Dezmon got to the person's home he heard her inside calling for help - she had fallen. He immediately called 911 and assured her help was ...
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Save The Planet - Yes, We Made It About US!
Released: 4/1/2021
April has been designated as the month that we celebrate our planet Earth. As part of that celebration we reconsider the ways we can pamper it and live sustainable lives so that our planet sustains us. Here at STC, we always try to consider our footprint on Earth. As a non ...
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Never Board with Helping STC Seniors
Talking with Board Member Dwayne Brake
Released: 4/1/2021
"Thinking about my grandmother and how my mother was working full time, I could see how much of a challenge it was for her because my grandmother was homebound. It was just at a time we did not have transportation, in order to take care of the basic needs to do ...
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STC Became Essential Instead of Closing Our Doors
Released: 4/1/2021
Last year an event happened that was historical in its reach. For over a month from March 18, 2020 to the end of April all non-essential travel was stopped and businesses closed due to a world-wide pandemic. People however still needed to eat and get medical attention ...
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Senior News and Resources for April 2021
Released: 4/1/2021
Our monthly Senior News and Resources section provides current information to meet the needs of older adults, their families, caregivers and other service providers within the community, health and elder care network. This month we will be focusing on ...
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	March 2021

STC Teams with City of Cleveland, WRAAA & Ohio National Guard in Vaccination Efforts
Released: 3/1/2020
STC is one key link among many area organizations and facilities who are mobilizing to ramp up access for COVID vaccinations. On Thursday, February 11th 2021 and Friday, February 12th 2021 STC provided shuttle service to senior high-rise buildings in Cleveland in a ...
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In March STC & Community Affiliates Continue to Offer Transportation & Other Resources
Released: 3/1/2020
STC will continue to provide transportation to COVID vaccination centers among our regular services. Scheduled transportation is available to registered older adults living in affiliated service communities. Please call STC directly at (216) 265-1489 ☎ to ...
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STC Riders Provide Feedback & Recognition to Unsung Heroes
Released: 3/1/2021
STC provides commendations and recognition to our drivers and call center based on the feedback from our riders. Drivers and call center staff provide a level of customer-centric service and support to riders and get to know them and their individual needs. The individual ...
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STC Driver Training
Why We Stand Out - The Training of STC Drivers Emphasizes Service & Safety for Riders
Released: 3/1/2021
STC stands out among transportation organizations serving older adults in Cuyahoga County by providing exceptional customer care, door-to-door service, safety and mobility support. Driver training is an important reason riders receive this high level of service and safety. STC's ...
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Senior News and Resources for March 2021
Released: 3/1/2021
Our monthly Senior News and Resources section provides current information to meet the needs of older adults, their families, caregivers and other service providers within the community, health and elder care network. This month we will be focusing on ...
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	February 2021

Happy 16th Anniversary STC!
Celebrate With Us!
Make Your Anniversary Gift Today!
Released: 2/6/2021
You are the reason we are celebrating. When STC opened its doors 16 years ago, our work—our mission—was focused on one thing: meeting senior's number one need. That need, as many seniors told us, was transportation. And, because of you, we are here today, celebrating ...
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THANK YOU for Giving The Gift of Independence and Mobility
Released: 2/1/2021
In 2020 STC celebrated its' 15th anniversary with online fundraising efforts, and gift appeals throughout the year. A great big thank you to our passengers, friends, employees, stakeholders and board of directors for generously contributing over $32,000 to support ...
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Transportation for COVID-19 Vaccinations for Current Riders
Released: 2/1/2021
Now that COVID vaccines are being widely distributed, STC is providing scheduled transportation to registered older adults living in affiliated service communities. Please call us directly at (216) 265-1489 ☎ to verify your registration information and schedule a trip. The call ...
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STC Ridership During COVID-19
Released: 2/1/2021
In 2019, STC delivered over 132,000 trips to older adults in Cuyahoga County. Due to COVID, stay-at-home orders, and the closing of senior and community centers, STC delivered 62,250 trips in 2020, (a reduction of 53%). We remain open to provide essential ...
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STC Safety Protocols During COVID-19
Released: 2/1/2021
To ensure the safety of our employees and passengers, STC follows transportation industry precautions including health self-checks, wearing masks, hand sanitizing, and disinfecting of vehicles. Social distancing is practiced by limiting the number of passengers on each van, and vehicles are cleaned daily. ...
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Senior News and Resources for February 2021
Released: 2/1/2021
Our monthly Senior News and Resources section provides current information to meet the needs of older adults, their families, caregivers and other service providers within the community, health and elder care network. This month we will be focusing on ...
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	January 2021

STC Celebrates 15th Year Anniversary
Released: 1/1/2021
STC employees are part of a unique organization and a successful private/public partnership that has grown in so many ways over the past 15 years! It may not always come to light that since its founding, STC has developed a unique, non-profit business model and customer ...
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An STC Rider's Passion for Community Service
Released: 1/1/2021
"I thank God I am breathing." Gratitude helps Ms. Marchelle to keep going through this era of the COVID pandemic. It is that gratitude that has led Ms. Marchelle to want to do something to help others get through it. That is when she joined the many people who make ...
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Special Food Delivery Program Continues through the Holidays
Released: 1/1/2021
As the COVID-19 pandemic continues to spread, older adults continue to be in a high-risk category. Along with being at high risk, older adults are the most likely segment of the population to be isolated at home with limited or no access to food. Earlier this year Senior ...
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"STC Has All the Best Drivers!"
Released: 1/1/2021
STC spoke recently with riders including Christine and Maxine about their customer experience with STC. Maxine stated that driver John is the best driver she's ever had at STC. She said he is funny, sweet, very courteous and extremely helpful and said STC has the ...
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Senior News and Resources for January 2021
Released: 1/1/2021
Our monthly Senior News and Resources section provides current information to meet the needs of older adults, their families, caregivers and other service providers within the community, health and elder care network. This month we will be focusing on ...
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