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STC Riders Provide Feedback & Recognition to Unsung Heroes

Released: 3/1/2021

A senior man holds up a block that reads Well Done.

STC provides commendations and recognition to our drivers and call center based on the feedback from our riders. Drivers and call center staff provide a level of customer-centric service and support to riders and get to know them and their individual needs. The individual rider stories and thank you's the company receives could fill a book of their own. This is a credit to STC's team who deserve recognition.

During recent phone surveys riders said:

➜ "STC drivers are the best. Every time I think I have the best driver ever, the next driver seems to be on top".

➜ "Drivers are fantastic! The drivers are always full of smiles".

➜ "All my drivers are so nice. They help me on and off the bus and make sure I am locked in my seatbelt. I always have a great conversation with my drivers. They are so pleasant".

➜ To sum up, one client speaks for many in saying that, "your drivers are heaven sent".

➜ "All of the Call Center people are so nice and always help me with my questions. They are very courteous, speak clearly and make sure everything is correct. They are great!



 
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Information provided by: Senior Transportation Connection
4735 West 150th Street, Suite A, Cleveland, Ohio 44135  Google Maps icon.
Phone: (216) 265-1489 ☎ | Fax: (216) 265-2830
https://www.ridestc.org/  🌐