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She'd Fallen But We Got Her Help

Released: 4/1/2021

STC Supervisor and Driver Dezmon Smedley and Dispatcher Michael Kelly

On March 17th 2021, STC Supervisor and Driver Dezmon Smedley went to pick up a regular customer for dialysis treatment. When Dezmon got to the person's home he heard her inside calling for help - she had fallen. He immediately called 911 and assured her help was on the way. He stayed until she was safely transported for medical care.

Michael Kelley, Dispatcher, who assisted in the event, shared this reminder - "our door to door service is not only customer service in general, but also an unofficial health check on our clients."

Later that day STC received a call from the client's daughter in appreciation of our work. Kudo's to all STC staff in ensuring the health and welfare of the people we serve - every day.



 
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Information provided by: Senior Transportation Connection
4735 West 150th Street, Suite A, Cleveland, Ohio 44135  Google Maps icon.
Phone: (216) 265-1489 ☎ | Fax: (216) 265-2830
https://www.ridestc.org/  🌐