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Safety - You Drive It
Insuring our riders have a safe trip to their destination is something that STC takes seriously. Earlier this year we started a Safety Committee is to establish and grow a culture that focuses on safety as a priority in all aspects of service. The culture will focus on teaching good safety practices, reducing accidents and incidents, and ensuring a positive and safe experience for all involved.
The safety committee is composed of senior staff, fleet supervisors, drivers and call center representatives. In one of the monthly safety committee meetings, the cost of cost of high payouts for accidents and injuries was reviewed and reducing the frequency became a priority. With insurance deductibles as high as $5,000 per occurrence, it is critically important reduce accidents, decrease payouts of claims and utilize those funds to incentivize all employees.
The launch of the safety culture initiative occurred during National Safety month, and included adopting the motto "Safety - You Drive It." Safety and performance was recognized by awarding monetary bonuses to drivers, call center representatives and supervisors. The bonus program is based on both individual and collective performance within the organization.
Events were held on June 16 & 17 at both depots to launch the initiative and make the initial bonus awards.
Additional practices include increased training of all staff, awareness of performance measures and achievement, and a daily motivational phrase highlighting safety and customer service.
STC is committed to growing safety as our culture.